We understand that shopping online can be impersonal, and sometimes sadly lacking in the customer service department. Worst of all are the "faceless" websites: no phone number, only an email address that goes unanswered and leaves you wondering if there's anyone there at all. At Foghorn we want you to have a great experience designing your T Shirt, and we'll go the extra mile to make sure that happens.  We are available to help you with any queries or advice about your design or garment choice. In the rare circumstances that something goes wrong with your order, we'll do everything possible to fix things.  We're happy to say that we receive amazing feedback from our customers, so we know we're getting it pretty right. We're real people, working from our headquarters in Melbourne and offices in Adelaide. The best way to reach us is by email - you can expect a reply within a couple of hours, if not immediately.  You can also contact us by phone. If we're not here when you call, we'll get back to you as soon as possible. Email:     customerservice@foghorn.com.au Phone:   03 9421 6096 Mail:       Studio 4, 175 Lord Street Richmond Vic 3121                (note: this is not a retail outlet)                                                                                                           link   link 2

Here's just a little of what's been said by real people* about Foghorn's product and service....   Wow wee. Thank you so much for the fantastic service!! I will definitely be referring everyone to you guys!! I'll send you a photo from the Chili Peppers Concert when I'm wearing it. Lorinda, QLD Just wanted to thank you for the super quick turn around of my purchase. Not only does it look fabulous, but I ordered it Wednesday and received it on Monday! Absolutely brilliant. Sylvia, VIC I just wanted to congratulate everyone there on the fantastic service that you provide. My t-shirt arrived today (Tuesday) morning after being ordered late Friday night - great work guys !!!! I can't wait to show off my one-off tee, and tell everyone about your great products and service. Gavan, ACT   When you said 'a few days' on your website, I did not take you literally. The t-shirt was ordered on Oct 30th and arrived here in coastal South Australia today, November 2nd....and it is exactly to requirements. Thanks again. Anna, SA   True to your word, the Tee arrived, and I was indeed smiling. Grinning like a fool. Jumping for joy - it all got a little bit ridiculous. This enabled me to wrap it (the t-shirt AND my enthusiasm) and bring it along to the dinner where it was met with pretty much the same reaction from the Birthday Girl. Thanks SO MUCH again for all of your help and assistance and, basically, your existence. Penny, VIC   You have been the most helpful business I have ever dealt with I will certainly be recommending your website. Kay, VIC   I have received my t-shirt and am very happy with it. Please pass on my appreciation to the rest of the team. You guys have a fantastic website, and your service levels are brilliant. You can expect more orders from me in the near future. Ash, NSW   Thank you for your fantastic service... I posted my money order on wednesday night and i have received my t-shirt today (friday)! Wasn't really expecting it until next week. Very speedy and efficient service! The t-shirt looks great!! Renee, VIC   Thanks very much for all your help, I really appreciate it. I was actually impressed by your fast and helpful response, been a while since I received such good customer service. I'm sure I'll place another order with you soon! Kerry, NSW   Got my shirt the DAY AFTER I ORDERED IT! You rock the world. It's cooler than I expected! Jason, Vic    A huge thank you for the great service, I received my order this morning. Will definitely do business with you again. Elise, VIC     *Yes, they're real, unsolicited customer comments.  We admit we usually view these types of testimonials with suspicion, but we really do receive such amazing feedback we just felt we had to share it.